Refund policy

Return rules — Sidrallia

Return window:
14 days from the date the customer receives the order.

Return shipping costs:
The customer is responsible for the cost of return shipping in case of withdrawal/change of mind.

Condition of returned items:
Items must be returned in their original condition and must not show signs of use beyond what is necessary to establish their nature, characteristics and functioning. The customer may be responsible for any diminished value resulting from handling beyond what is necessary for this purpose.

Return deadline:
The customer must send the returned item within 14 days after notifying Sidrallia of their decision to withdraw.

Refund:
Sidrallia will refund the amount paid, including the standard original delivery cost. If the customer selected a more expensive delivery method, only the equivalent of the standard delivery cost is refundable.

Refund timing:
The refund will be issued without undue delay and no later than 14 days after Sidrallia is informed of the customer's decision to withdraw. Sidrallia may withhold the refund until the returned goods have been received or the customer provides proof that the goods have been shipped back, whichever occurs first.

Refund method:
Refunds will be made using the same payment method used for the original transaction, unless the customer expressly agrees to another method at no additional cost.

Defective, damaged or incorrect items:
If an item arrives defective, damaged or different from what was ordered, the customer must contact Sidrallia. Sidrallia will provide an appropriate remedy in accordance with applicable consumer protection laws. Return costs in such cases will not be charged to the customer. In the EU, legal conformity protections apply separately from the voluntary return policy.