Terms of sale
GENERAL TERMS AND CONDITIONS OF SALE – SIDRALLIA
Last updated: October 15, 2026
These General Terms and Conditions of Sale (“Terms”) govern the sale of products through the SIDRALLIA online store, accessible at sidralliajewellery.com.
By placing an order on the website, the customer agrees to be bound by these Terms.
SELLER INFORMATION
The online store operates under the trading name SIDRALLIA.
Address: 11 Chemin de la Carraire, 13015 Marseille, France
Email: contact.sidrallia@gmail.com
Website: sidralliajewellery.com
Information relating to the legal status and business registration of the seller will be completed before the official commercial launch of the store.
PRODUCTS
SIDRALLIA primarily sells jewellery and fashion accessories.
The essential characteristics of each product are described on the corresponding product page.
Product photographs and visual representations are intended to provide the most accurate representation possible. Slight variations in colour, finish or appearance may occur depending on screen settings, lighting conditions or characteristics inherent to the product.
Customers are encouraged to review the product description carefully before placing an order.
PRICES
The prices applicable to an order are those displayed on the website at the time the order is placed.
Prices are displayed in euros (€), unless another currency is displayed by Shopify according to the customer's market.
Any applicable shipping charges are shown to the customer before the order is confirmed.
SIDRALLIA reserves the right to change its prices at any time. Any price change will not affect orders that have already been confirmed.
ORDERS
Customers select the products they wish to purchase and add them to their shopping cart.
Before completing payment, customers have the opportunity to review their order, delivery address, prices and any applicable charges.
An order becomes final once payment has been successfully completed and the order has been accepted by SIDRALLIA.
An order confirmation is sent to the email address provided by the customer.
SIDRALLIA reserves the right to refuse or cancel an order in cases of suspected fraud, clearly incorrect information, payment issues or a previous unresolved dispute relating to an order.
PAYMENT
The payment methods available to customers are displayed during checkout.
Payments are processed through the payment providers made available through the store, including Shopify Payments, according to the payment methods available at the time of purchase.
SIDRALLIA does not directly store customers' complete bank card information.
SHIPPING AND DELIVERY
Orders may be delivered to the countries and territories available during checkout.
Applicable shipping charges and estimated delivery times are displayed before the customer confirms the order.
For destinations currently available within the European shipping zone, standard shipping may notably be charged at €5.99, with free shipping available on orders of €49 or more, in accordance with the conditions displayed at checkout.
Delivery times are estimates and may be affected by carriers, periods of high demand or circumstances beyond SIDRALLIA's reasonable control.
A tracking number will be provided when the shipping method used includes tracking.
The shipping conditions displayed at the time the order is placed will prevail in the event of any subsequent change to shipping rates or conditions.
RIGHT OF WITHDRAWAL
Where required by applicable law, particularly for consumers located within the European Union, customers generally have 14 days from receipt of the products to exercise their right of withdrawal without having to provide a reason.
Customers wishing to exercise this right must notify SIDRALLIA of their decision through a clear statement sent to:
Following notification of withdrawal, the products must be returned within the deadlines and under the conditions established by applicable law.
Products must be returned in a condition allowing them to be resold, subject to any handling necessary to establish their nature, characteristics and proper functioning.
Further information is provided in the Return and Refund Policy available on the website.
EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
In accordance with applicable law, certain products may be excluded from the right of withdrawal, including products made according to the customer's specifications or clearly personalised.
For health protection and hygiene reasons, certain sealed products may also be excluded from the right of withdrawal after being unsealed following delivery where the legal requirements for such an exclusion are satisfied.
These exceptions do not affect customers' statutory rights in relation to defective or non-conforming products.
RETURNS AND REFUNDS
The conditions governing returns are detailed in SIDRALLIA's Return and Refund Policy.
Following receipt and inspection of an eligible returned product, any applicable refund will be processed in accordance with applicable law and the conditions set out in that policy.
Refunds will generally be made using the original payment method, unless otherwise agreed where permitted by law.
DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
Customers are encouraged to inspect their package and products upon delivery.
If an item is damaged, defective, incorrect or does not correspond to the order, the customer should contact SIDRALLIA at:
Customers are encouraged to provide their order number and photographs clearly showing the issue to facilitate processing of the claim.
This procedure does not affect any statutory rights or legal guarantees available to the consumer.
STATUTORY WARRANTIES
Consumers benefit from all statutory warranties and guarantees provided under applicable law, including the legal guarantee of conformity and, where applicable, protection against hidden defects.
Nothing in these Terms is intended to exclude or restrict any mandatory consumer rights provided by applicable law.
JEWELLERY USE AND CARE
The appearance and durability of jewellery may depend on how it is worn, stored and maintained.
Customers are encouraged to follow any care instructions provided on the website or supplied with the product.
Normal wear and tear resulting from ordinary use does not necessarily constitute a lack of conformity or product defect.
LIABILITY
SIDRALLIA is responsible for fulfilling its obligations in accordance with applicable law.
SIDRALLIA shall not, however, be held responsible where non-performance results from force majeure, circumstances attributable to the customer or external events under the conditions permitted by applicable law.
Nothing in these Terms is intended to exclude or restrict consumer rights where such exclusion or restriction is prohibited by law.
PERSONAL DATA
Personal information collected in connection with orders and use of the website is processed in accordance with SIDRALLIA's Privacy Policy, available on sidralliajewellery.com.
INTELLECTUAL PROPERTY
Content appearing on the SIDRALLIA website, including texts, graphic elements, logos, photographs and visual materials owned by SIDRALLIA or used with authorisation, is protected by applicable intellectual property laws.
Unauthorised reproduction or exploitation of such content is prohibited to the extent permitted by applicable law.
COMPLAINTS AND CUSTOMER SERVICE
For questions or complaints concerning an order, customers may contact:
SIDRALLIA
Email: contact.sidrallia@gmail.com
SIDRALLIA will endeavour to respond to requests within a reasonable period.
CONSUMER MEDIATION
Once SIDRALLIA has been formally registered and the appropriate consumer mediation service has been selected, the details of the competent consumer mediator must be added to this section before the commercial launch of the store.
GOVERNING LAW
These Terms and Conditions of Sale are governed by French law, without prejudice to any mandatory consumer protection provisions applicable in the consumer's country of residence.
In the event of a dispute, the parties are encouraged to seek an amicable resolution before initiating formal proceedings.
Nothing in these Terms affects any mandatory rights granted to consumers under applicable law.