Shipping policy
SHIPPING POLICY
At SIDRALLIA, we carefully prepare and process every order so that your jewelry can reach you safely.
PROCESSING TIME
Orders are generally processed within 1–3 business days after payment has been successfully received.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
DELIVERY TIMES
Estimated delivery times may vary depending on the destination, shipping method, carrier, customs procedures, and other circumstances beyond our reasonable control.
For orders delivered within Europe, estimated delivery is generally 7–15 business days after dispatch.
These delivery times are estimates and are not guaranteed.
During periods of high demand, holidays, customs delays, or unforeseen circumstances, delivery may take longer.
TRACKING
Where tracking is available, tracking information will be provided by email after your order has been dispatched.
Please allow some time for tracking information to become active after shipment.
SHIPPING COSTS
Shipping costs are displayed at checkout before you complete your purchase.
Any free shipping offer or shipping threshold applicable to your order will be clearly displayed on our website or at checkout.
CUSTOMS, TAXES AND IMPORT CHARGES
For orders shipped to France or other European Union countries, any applicable taxes, duties, or import charges will be handled in accordance with the applicable laws and the shipping arrangement used for the order.
Where additional charges are payable by the customer, these will be communicated where applicable.
DELIVERY DELAYS
Delivery may be affected by carrier delays, customs procedures, weather conditions, strikes, incorrect or incomplete delivery information, or other circumstances beyond our reasonable control.
If your order appears to be significantly delayed, please contact us at contact.sidrallia@gmail.com and we will assist you in tracking the shipment and, where applicable, provide an appropriate solution in accordance with applicable consumer protection laws.
INCORRECT DELIVERY INFORMATION
Please make sure that your shipping address is complete and accurate before placing your order.
If an order is returned to the sender because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply for reshipment.
LOST, DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, is incorrect, or appears to have been lost during delivery, please contact us at contact.sidrallia@gmail.com as soon as possible with your order number and, where applicable, photographs of the package and the items received.
We will review the situation and provide an appropriate solution in accordance with applicable consumer protection laws.
CONTACT
For any questions regarding shipping or delivery, please contact us at: